© Withit Witch, The Halesowen Knitting Centre
TERMS AND CONDITIONS
Prices
of
items
on
the
website
are
subject
to
change.
Full
payment,
including
P&P,
is
required
with
all
orders.
All
prices
are
in
UK
Pounds
and
include
VAT
(EU).
All
orders
must
be
made
by
Telephone
or
Email.
Please
do
not
put
card
details
on
any
emails,
however
please
state
a
convenient
time
of
day
when
it
is
possible
for
us
to
ring
you
to
take
your
card
details
unless
you
would
prefer
to pay via Bank Transfer. We reserve the right to cancel any order for any reason.
Whilst
Withit
Witch
strives
to
provide
accurate
information
on
this
website,
it
assumes
no
responsibility
for
accuracy.
All
images
and
yarn
details
are
intended
as
a
guide
only.
These
terms
and
conditions
may
be
amended
at
any
time
without
prior
notice
by
us.
Please check this page regularly to ensure you continue to abide by them.
DELIVERY PROBLEMS
Claims
for
non-delivery
cannot
be
accepted
unless
we
are
notified
within
30
days
of
the
'parcel
sent'
date.
We
are
then
in
the
hands
of
the
Royal
Mail
Lost
Parcel
System
-
please
check
out
the
Royal
Mail
website
for
more
information
on
this.
We
cannot
be
held
responsible
for
items
damaged
in
the
post.
Most
items
are
sent
by
Royal
Mail
-
there
is
a
claim
form
for
damaged
goods
on
their
website.
If
the
parcel
is
returned
to
us
as
'non-deliverable'
we
will
charge
postage
at
cost
to
us
to
re-send
the
parcel.
Please
check
at
your
local
Royal
Mail
sorting
office
if
your
order
is
more
than
a
few
days
late.
Undeliverable
parcels
are
usually
held
there
for
a
couple
of
weeks
before
sending
back
to
us.
Royal
Mail
should
leave
a
card
if
they
try
to
deliver
while
you
are
out
but
do
not
rely
on
this.
We
will
email you to say your parcel has been sent so please keep an eye out for it.
Please note your delivery address MUST be the same as the registered address for your payment card.
CANCELLATION POLICY & RETURNS PROCEDURE
The
Internet
Distance
Selling
rules
allow
you
a
cooling
off
period.
This
means
you
have
the
right
to
cancel
your
whole
order
within
7
working
days
from
the
day
after
you
receive
the
goods
without
giving
a
reason.
You
must
email
us
at
enquiry@withitwitch.co.uk
before
you
send
the
parcel
back
and
we
will
email
back
a
returns
number.
No
returns
can
be
accepted
without
prior
contact
and
a
returns number.
All
goods
must
then
be
returned
to
us
unused
in
the
original
packaging
and
in
a
saleable
condition,
along
with
the
returns
number
and
invoice,
so
that
we
will
receive
it
within
14
days
of
the
date
of
your
receipt,
using
a
recorded
delivery
service,
at
your
own
cost.
This
is
for
your
own
protection
as
we
cannot
be
held
responsible
for
goods
that
don't
arrive.
Orders
where
goods
are
received
back
later
than
14
days
of
receipt
or
without
previously
contacting
Withit
Witch
to
obtain
a
returns
number,
will
be
charged
a
15%
(minimum
£1.25)
restocking
fee.
A
refund
of
goods
will
be
made
within
28
days
of
Withit
Witch
receiving
the
goods
back
in
a
suitable
condition
for
reselling,
assuming
the
above
conditions
have
been
followed.
Please
note
there
will
be
no
refund
for
postage
and
packing
charges.
Special
Offers,
Discontinued
Lines,
End
of
Line,
Pre-orders,
Special
Orders,
Books
and
Pattern
Leaflets
are
non-
returnable under any circumstances.
The cooling off period does not apply to traders or if you are re-selling the goods.
Withit
Witch
takes
the
utmost
care
in
ensuring
you
get
what
you
order.
If
however
any
items
received
are
not
what
was
ordered
or
are faulty, you must notify us by emailing enquiry@withitwitch.co.uk or telephoning 0121 550 0201 within 7 days of receipt.
All of the above do not affect your statutory rights.
CUSTOMER SERVICES
If
you
have
any
queries
or
complaints
regarding
our
products
or
services
please
contact
us
by
telephone
on
0121
550
0201,
Monday
to
Friday
10.00am
-
1.00pm
(excl
Weds/Thurs).
We
will
send
an
acknowledgement
within
3
working
days
and
strive
to
resolve
any
problems within 5 working days. These times may be extended during certain times.
CONTACT DETAILS
Withit Witch
The Halesowen Knitting Centre
75 High Street
Halesowen
West Midlands
B63 3BQ
United Kingdom
Email - enquiry@withitwitch.co.uk
TELEPHONE
0121 550 0201
10am - 1pm Mon to Fri (excl Weds/Thurs)
Please do not phone outside these times
Closed all UK Bank Holidays
We are sorry but we do not accept cheques, Cash, Money Orders, Bank Drafts or Postal Orders
PRIVACY STATEMENT
Withit
Witch
is
committed
to
protecting
your
privacy.
We
do
not
disclose
customers’
details
to
third
parties
and
we
comply
with
the
Data Protection Act 1998
The
information
we
collect
from
you
is
only
used
to
process
your
order
and
notify
you
of
stock
status.
The
required
information
includes
Your
Full
Name
(as
shown
on
card),
Card
Holders
Registered
Home
Address
(this
must
be
your
Delivery
Address),
Phone
Number
and
Email
Address
(if
applicable),
Credit
or
Debit
Card
Number,
expiry
date,
start
date,
issue
number
(if
on
card)
and
CV
number.
We
do
not
store
your
Card
Details
in
an
easily
retrievable
fashion
so
you
will
need
to
let
us
know
these
details
every
time
you
order.
You
can
request
what
information
we
hold
at
any
time
by
emailing
us.
If
you
find
any
problems
we
will
delete
or
correct
them
promptly.